Change. Adoption. Business value.
A technology investment only matters when people use it to work differently. Merit helps organizations make that change—with clear direction and hands-on delivery.
Explore our services
Established 2007Independent. Family-owned.
Enterprise experienceTechnology transformation and adoption.
Senior-partner involvementAccountability close to the work.
Client experience
All client logos featured on Merit’s current website.
The adoption imperative
Systems do not deliver value on their own. People have to understand the change, see its relevance and use it in the flow of work.
Merit connects the strategic intent of a transformation with the day-to-day reality of your organization. Clear plans. Equipped managers. Practical support. A focused path to adoption.
How we help
Three connected ways to move from technology investment to meaningful business change.
Make the change work for the people who make your business work.
Translate a technology program into a practical plan for leaders, managers and end users. Then deliver the communication, learning and support that make new ways of working stick.
↗Help managers turn AI ambition into everyday capability.
Move beyond access and awareness. Equip leaders and teams to adopt AI thoughtfully, reshape the work around it and build confidence through practical use.
↗Find the work worth changing before adding more technology.
Identify friction, test the value of an opportunity and prioritize a realistic next step. Start with the business problem—not a bigger software footprint.
↗Experience that stays involved
The judgment to see the bigger picture. The commitment to stay close to the details.
Meet our leadershipMerit was founded as an independent, family-owned consulting firm.
Of change-management experience brought by owner and senior partner Jonathan Dison.
Rob Holland's background spans EY partnership and executive leadership at Waste Management—including experience as a Merit client.
The way we work
Strategic direction is only useful when it becomes action. We propose a right-sized engagement around the work that needs to get done.
Understand the business goal, the affected people and the behaviors that will make the investment useful.
Combine senior guidance with hands-on delivery, from a targeted workstream to an integrated change and adoption team.
Equip managers and internal owners. Use feedback and agreed measures to reinforce what works and address what does not.
Improve the work.
Not the software count.
A better starting conversation
Practical decision aids—not more complexity. Size the change. Examine the value. Prepare your people. Three practical tools to make the next conversation more useful.
Interactive tool
Answer four questions about your project. Get a practical starting view of change support, an action plan and adoption measures—right here on this site.
Browser-based • Provisional guidance
Assess your projectRuns in your browser. This is a website preview; the tool has no separate account or sign-up.
Scenario calculator
Make the value of faster adoption explicit. Compare timelines, test your assumptions and take a transparent scenario report into the conversation.
Browser-based • Your assumptions
Explore adoption valueRuns in your browser. This is a website preview; the tool has no separate account or sign-up.
Readiness check
Explore the people, workflow and guardrails for one AI pilot. Identify practical gaps and leave with three concrete next actions.
Browser-based • Provisional guidance
Check workforce readinessRuns in your browser. This is a website preview; the tool has no separate account or sign-up.
For technology firms & systems integrators
You deliver the platform and implementation. Merit helps the client's people use it well. We work alongside technology firms and systems integrators to connect deployment with workforce adoption and business value.
Explore a delivery partnershipLead platform expertise, solution design, configuration and integration.
Bring change planning, manager enablement, communications, learning and adoption support into the same program plan.
Complementary scopes. Connected workstreams. A shared focus on business value.
People behind the work
A boutique firm with leadership that understands both the consulting engagement and the business living through it.
Owner & Senior Partner
Jonathan brings 25 years of change-management experience and oversees the quality of Merit's projects.
Transformation experience with Fortune 500 organizations.
Senior Partner
Rob's technology-transformation background includes roles as a partner at EY and an executive at Waste Management.
A former Merit client as VP of Transformation at Waste Management.
The next move
Tell us about the program, the opportunity or the adoption challenge. Let's work out where Merit can make a difference.
Start a conversation